⏱ Estimated Fix Time

5–15 minutes

🟢 Difficulty

Easy

👷 Affects

Foremen • Employees • Payroll Admins • Project Managers

⚠️ Most Common Cause

Permission settings or unsynced mobile data

✅ Success Rate

Most timesheet issues are resolved using Steps 1–4.

Procore Timesheets Not Working?

If Procore timesheets won’t load, won’t save, refuse to sync, or employees can’t submit their hours, you’re not alone. Timesheet issues are among the most common problems construction teams experience because they involve mobile devices, user permissions, project settings, and payroll workflows.

The good news is that most timesheet problems can be resolved in just a few minutes without contacting Procore Support.

In this guide, you’ll learn the most common causes, the fastest fixes, and how to prevent timesheet issues from happening again.

For a complete library of troubleshooting guides, visit our Procore Errors & Troubleshooting Guide.

Quick Fix (No Purchase Required)

Before moving into advanced troubleshooting, try these five steps.

Refresh the Procore app or browser.
Verify you’re connected to the internet.
Confirm you’re assigned to the correct project.
Log out and back into Procore.
Update the Procore mobile app to the latest version.

Most timesheet problems are resolved without additional troubleshooting.

Symptom	Most Likely Cause	First Fix to Try
Timesheet won’t save	Weak internet	Check connection
Can’t submit hours	Closed payroll period	Contact payroll admin
Employee missing	Project assignment	Verify project access
Hours won’t sync	Offline device	Refresh sync
Edit button missing	Permissions	Check permission template

Why Procore Timesheets Stop Working

Timesheets depend on several systems working together:

User permissions
Active project assignments
Internet connectivity
Mobile synchronization
Payroll settings

If any of these fail, users may be unable to create, edit, submit, or approve timesheets.

The most common causes include:

Missing permissions
Project assignment problems
Offline sync failures
Outdated mobile app
Payroll period restrictions
Browser cache issues
Temporary Procore service interruptions

7 Proven Fixes That Actually Work

1. Verify User Permissions

The most common cause is insufficient permissions.

Ask your Project Administrator to verify that your permission template allows you to:

Create timesheets
Edit timesheets
Submit timesheets
View project labor entries

If your permissions recently changed, logging out and back in often refreshes your access.

2. Confirm You’re Assigned to the Correct Project

Employees cannot submit time to projects where they are not assigned.

Verify that:

You’re working in the correct project.
The project is active.
Your employee record has been assigned.

Many “missing timesheet” issues are actually project assignment problems.

3. Check Your Internet Connection

The Procore mobile app stores information temporarily before syncing it to the cloud.

Weak cellular coverage may prevent timesheets from uploading.

Try:

Switching between Wi-Fi and cellular.
Moving to an area with better signal.
Waiting for synchronization to complete.

If synchronization repeatedly fails, see Procore Not Syncing.

4. Update the Procore Mobile App

Older versions may contain bugs that affect labor entry or payroll synchronization.

Visit the App Store or Google Play Store and install any available updates.

After updating, reopen the app and try submitting your timesheet again.

5. Refresh the App or Browser

Temporary browser sessions sometimes interfere with timesheet submissions.

Try:

Closing and reopening the browser.
Refreshing the page.
Clearing browser cache.
Restarting the Procore mobile app.

This often resolves temporary interface issues.

6. Verify the Payroll Period Is Open

Some companies lock payroll periods after they are processed.

If the pay period has already been closed, employees may be unable to edit or submit additional hours.

Contact your payroll administrator to confirm the payroll period is still open.

7. Check for a Procore Service Issue

If everyone on your project suddenly experiences the same problem, the issue may be with Procore rather than your device.

Check Procore’s System Status page for any reported outages before continuing to troubleshoot.

Why Timesheet Problems Happen More on Construction Sites

Unlike office software, Procore is used in constantly changing environments.

Common challenges include:

Weak cellular coverage
Remote jobsites
Shared tablets
Offline data collection
Multiple supervisors editing labor entries
Heavy mobile synchronization

These conditions increase the likelihood of temporary timesheet issues.

Still Not Working?

If you’ve completed every step above and timesheets still won’t submit, before contacting your administrator or Procore Support, collect the following information. Having these details ready can significantly reduce troubleshooting time.

Employee name
Project name
Device model
Operating system
App version
Screenshot of the error
Time the issue occurred

Providing this information helps identify the problem much faster.

Field Tools That Help Prevent Timesheet Problems

Reliable mobile devices are critical for accurate labor tracking.

Construction supervisors often use portable battery packs to prevent devices from shutting down during long shifts, reducing the risk of unsaved labor entries and interrupted synchronization.

Recommended: Anker Portable Power Bank

✓ Keeps phones and tablets charged all day

✓ Helps prevent interrupted synchronization

✓ Ideal for remote jobsites

👉 Check current price on Amazon

Frequently Asked Questions

Why are my Procore timesheets not working?

Most timesheet issues are caused by missing permissions, project assignment problems, internet connectivity, or closed payroll periods.

Why can’t employees submit their hours?

Employees must be assigned to the project and have permission to create or submit timesheets. Closed payroll periods may also prevent submissions.

Why aren’t my hours syncing?

Weak internet connections or offline mobile devices commonly delay synchronization until a stronger connection becomes available.

Can an outdated Procore app cause timesheet problems?

Yes. Running an older version may cause synchronization failures or missing features. Always install the latest update.

Why can’t I edit an existing timesheet?

Your company may have locked the payroll period or restricted editing permissions after submission.

When should I contact Procore Support?

Contact support if multiple users experience the same problem, synchronization continues to fail after troubleshooting, or timesheets remain unavailable despite having the correct permissions.

You may also find these troubleshooting guides helpful:

Procore Not Syncing
Procore App Not Working
Procore Login Not Working
Procore Permission Denied
Procore Error 408
Procore Error 429
Procore Account Locked

Final Thoughts

Most Procore timesheet issues are caused by permission settings, synchronization delays, or temporary connection problems—not software failures. By working through the troubleshooting steps above in order, most users can restore normal operation in just a few minutes.

For additional troubleshooting resources, visit our complete Procore Error Codes Guide.

Procore Timesheets Not Working? 7 Proven Fixes That Actually Work