Why Procore Submittal Is Not Updating
Procore submittal not updating is a common issue where changes to a submittal package, response, or status do not immediately appear for all users. You may submit a revision, attach a document, or change a workflow step, but other team members still see outdated information.
In most cases, the Procore submittal has saved correctly — it simply has not refreshed, synced, or completed workflow processing.
When Procore submittal not updating occurs, it is usually related to workflow completion or syncing delays rather than a system failure.
Common causes include:
- sync delays
- cached browser data
- workflow approval settings
- attachment processing delays
- permission restrictions
- temporary system load
For a full breakdown of Procore system issues and related troubleshooting guides, see our complete Procore Error Codes guide.
For a complete list of Procore troubleshooting fixes, visit our Procore Errors & Troubleshooting Guide.
Table of Contents
Common Causes of Procore Submittal Not Updating
1. Sync Delay Between Devices
If changes were made on one device but are not visible on another, the issue is often related to syncing.
If project data is not updating properly, review Procore Sync Error.
2. Workflow Step Not Completed
Procore submittals follow structured workflows. If a required approval step has not been finalized, the status may not change.
For example:
- Response saved but not submitted
- Reviewer has not approved
- Required fields are incomplete
Until workflow steps are completed, updates may not reflect system-wide.
3. Browser Cache Showing Old Version
Cached browser data may display an earlier submittal version.
Clearing cache and refreshing often resolves this issue.
4. Attachment Processing Delay
If you uploaded a large file, it may take time to process before appearing.
If file uploads fail or stall, see Procore File Upload Failed.
👉 Insert link to Upload Failed post here
5. Permission Restrictions
If your role does not allow editing or viewing certain fields, updates may not display as expected.
If access issues appear, review Procore Permission Denied.
6. Login or Session Conflicts
If authentication expires during editing, changes may not fully commit.
If login issues occur, see Procore Login Loop.
If your account locks, review Procore Account Locked.
7. Temporary System Load
On large projects with heavy activity, update processing may slow.
Check the Procore official status page:
If services are degraded, updates may appear delayed until performance stabilizes.
How to Fix Procore Submittal Not Updating
Follow these steps in order.
Step 1: Refresh the Procore Submittal Page
Reload the page or navigate away and return.
Step 2: Confirm Workflow Completion
Verify:
- Response submitted (not draft)
- Required approvals completed
- Status changed properly
- No missing required fields
Incomplete workflow steps commonly cause update confusion.
If Procore submittal not updating continues after confirming the workflow is complete, the issue is often related to caching or permissions.
Step 3: Clear Browser Cache
Desktop:
- Settings → Privacy → Clear browsing data
- Restart browser
Step 4: Log Out and Log Back In
Logging out refreshes authentication tokens and session data.
Step 5: Verify Permissions
Ask the project admin to confirm:
- Submittal tool access level
- Edit permissions
- Project assignment
Step 6: Confirm Attachment Upload Completion
Ensure attachments fully processed before exiting the page.
Step 7: Test Another Device
If updates appear on one device but not another, the issue is local rather than system-wide.
Why Submittal Update Issues Occur More on Large Projects
Large construction projects often involve:
- multiple reviewers
- layered approval workflows
- high document volume
- frequent revisions
- many simultaneous users
Because submittals follow structured workflows, update timing depends on multiple steps being completed correctly.
Clear internal processes reduce most update confusion.
Preventing Future Submittal Sync Problems
Best practices:
- Submit responses formally (not drafts)
- Confirm workflow steps are complete
- Use stable internet during uploads
- Keep browser updated
- Refresh before reporting missing updates
- Avoid closing the browser mid-upload
Consistent procedures prevent most “not updating” issues.
Most cases of Procore submittal not updating are resolved quickly once workflow steps, permissions, and sync status are verified.
When to Contact Support or Your Admin
Escalate if:
- Submittal changes never appear after refresh
- Multiple users report missing updates
- Workflow appears complete but status does not change
- Attachments process but do not display
- Status page shows no outage but delays persist
Provide:
- Project name
- Submittal number
- Screenshot
- Device/browser used
- Timestamp of update
This helps identify whether the issue is workflow, permission, or processing related.
Common Procore Issues Professionals Face
Many construction teams rely on Procore daily, and even small issues can cause delays. From login errors to syncing problems, knowing how to troubleshoot quickly can save hours of lost productivity.
Frequently Asked Questions
What does it mean when a submittal is not updating in Procore?
It means changes to a submittal—such as status updates, approvals, or revisions—are not saving, syncing, or displaying correctly.
Why is my submittal not updating in Procore?
Common causes include:
- poor or unstable internet connection
- insufficient user permissions
- required fields not completed
- workflow or approval restrictions
- browser or app issues
- sync delays between devices
How do I fix a submittal not updating?
Try the following:
- refresh the page or app
- check your internet connection
- confirm you have the correct permission level
- complete all required fields
- log out and back in
- try a different browser or device
- resubmit the update
Can permissions prevent submittal updates?
Yes. If you do not have the proper role in the workflow or sufficient permissions, you may not be able to update or approve a submittal.
Why does the submittal show old information after updating?
This can be caused by:
- caching or browser issues
- sync delays
- page not refreshing
- update not successfully submitted
Can workflow settings block updates?
Yes. Submittals often follow structured workflows. If you are not the assigned reviewer or the workflow is locked at a certain stage, updates may be restricted.
Why are my submittal responses not saving?
Possible reasons include:
- missing required fields
- incomplete workflow steps
- session timeout
- connection interruption during submission
Can multiple users cause submittal update issues?
Yes. Simultaneous edits or workflow transitions can create conflicts or delays in updates appearing.
Does working offline affect submittal updates?
Yes. Changes made offline may not sync properly until a stable connection is restored.
When should I contact Procore Support?
Contact support if:
- updates consistently fail to save
- workflow steps are blocked unexpectedly
- multiple users are affected
- submittals are not syncing across devices
Related Procore Issues
If submittals are not updating, these related issues may also help:
- RFI Not Updating – similar update and sync issues in another core tool
- Procore Error 422 – may occur when submitted data is invalid or incomplete
- Procore Sync Error – useful when updates are not syncing properly
- Procore Error 408 – occurs when updates time out
- Procore Error 429 – may appear if repeated updates are attempted quickly
- Procore Error 500 – indicates possible server-side issues
- Procore Not Working – broader troubleshooting when multiple features are affected
Again, for a complete list of Procore troubleshooting fixes, visit our Procore Errors & Troubleshooting Guide.