Procore not syncing? This issue can prevent photos, documents, and project updates from appearing correctly, leading to missing data and confusion across your team.
The good news is most syncing problems are caused by connection issues, app errors, or upload delays — and can be fixed quickly with the right steps.
Below are the most common causes and 7 fixes that actually work to get Procore syncing again.
For a complete breakdown of related troubleshooting guides, see our full Procore Error Codes guide.
For a complete list of Procore troubleshooting fixes, visit our Procore Errors & Troubleshooting Guide.
Table of Contents
Why Procore Is Not Syncing
There are several reasons why Procore syncing issues occur. Identifying the cause is the fastest way to fix the problem.
Common causes include:
- Poor or unstable internet connection
- Offline work not syncing after reconnecting
- App or browser issues
- Outdated Procore app version
- Large files delaying sync
- Conflicts between multiple users or devices
- Temporary Procore service disruptions
You can check for service disruptions on the Procore system status page.
If Procore is not syncing, one of these causes is typically responsible.
If syncing issues are affecting uploads, see File Upload Failed.
If this is happening on mobile, see Procore App Not Working.
7 Fixes for Procore Not Syncing
1. Check Your Internet Connection
A weak or unstable connection is the most common cause of syncing issues.
- Switch to a stronger Wi-Fi network
- Avoid low-signal areas
- Restart your connection if needed
2. Refresh the App or Browser
Sometimes syncing stalls due to temporary session issues.
- Refresh the page
- Close and reopen the app
- Retry the action
You can also check the current system status on the Procore system status page to rule out platform-wide issues
3. Log Out and Back In
Resetting your session can fix syncing failures.
- Log out of Procore
- Close the app or browser
- Log back in and retry
4. Update the Procore App
Outdated versions can cause syncing problems.
- Check for updates in the App Store or Google Play
- Install the latest version
- Restart the app
5. Reduce File Size or Batch Uploads
Large files can delay or block syncing.
- Compress large images or documents
- Upload fewer files at once
- Avoid uploading during poor connection
If uploads are failing entirely, see Photos Not Uploading.
6. Check for Sync Conflicts
Multiple users editing the same item can cause issues.
- Confirm changes are not being overwritten
- Refresh to load latest version
- Re-enter updates if needed
If updates aren’t saving, see RFI Not Updating.
7. Reinstall the App (Mobile)
If syncing continues to fail:
- Delete the Procore app
- Reinstall it
- Log back in
This clears cached data and resets syncing.
Step-by-Step Troubleshooting
Follow this process if Procore is not syncing:
- Check your internet connection
- Refresh the app or browser
- Log out and back in
- Update the app
- Retry syncing smaller files
- Reinstall the app if needed
This sequence resolves most syncing issues quickly.
Common Procore Issues Professionals Face
Many construction teams rely on Procore daily, and syncing issues can disrupt workflows across multiple tools. From photos and documents to RFIs and submittals, delays in syncing can cause confusion and lost productivity.
Understanding how to troubleshoot syncing problems quickly can help keep projects moving without interruption.
For broader system issues, see Procore Not Working.
Frequently Asked Questions
What does “Procore not syncing” mean?
It means data such as photos, documents, or updates are not transferring properly between your device and Procore’s servers.
Why is Procore not syncing?
This is usually caused by poor connection, app issues, offline data, or syncing conflicts.
How do I fix Procore syncing issues?
Start by checking your connection, refreshing the app, logging out and back in, and updating the app.
Does working offline cause syncing problems?
Yes. Data entered offline may not sync until a stable connection is restored.
Why is my data missing after syncing?
This can be caused by incomplete uploads, sync conflicts, or delayed processing.
Can multiple users cause syncing issues?
Yes. Simultaneous edits can create conflicts that delay syncing.
Will reinstalling the app fix syncing issues?
In many cases, yes. It clears corrupted data and resets the sync process.
When should I contact Procore Support?
If syncing continues to fail across devices or multiple users are affected.
Related Procore Issues
If Procore is not syncing, you may also experience related problems:
- Procore Sync Error – general syncing failures
- Photos Not Syncing – image-specific syncing issues
- Documents Not Syncing – file syncing problems
- File Upload Failed – upload-related issues
- Procore Error 408 – timeout issues during syncing
- Procore Error 429 – too many requests affecting sync
- Procore Error 500 – server-related problems
- RFI Not Updating – updates not syncing
- Submittal Not Updating – workflow sync issues
- Drawings Not Updating – drawing sync problems
Again, for a complete list of Procore troubleshooting fixes, visit our Procore Errors & Troubleshooting Guide.
