Platform Fix Hub

Procore RFI Not Updating: 6 Fixes That Actually Work

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Martin1719

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Procore RFI not updating issue

Procore RFI not updating? This issue can delay communication, cause missed responses, and slow down critical project decisions.

The good news is most RFI update problems are caused by syncing issues, permissions, or connection errors — and can be resolved quickly.

Below are the most common causes and 6 fixes that actually work to get your RFIs updating again.

For a complete breakdown of Procore system issues, see our full Procore Error Codes guide.

For a complete list of Procore troubleshooting fixes, visit our Procore Errors & Troubleshooting Guide.

Common Causes of Procore RFI Not Updating

1. Sync Delay Between Devices

RFIs update in real time, but poor connectivity can delay visible changes.

If project data is not syncing correctly, review Procore Sync Error.

2. Browser Cache Preventing Refresh

Cached data may show an older version of the RFI.

Clearing browser cache often resolves display delays.

3. Mobile App Not Refreshing

If the RFI was updated in the office but not appearing in the field, the mobile app may need a refresh.

If the app behaves inconsistently, see Procore App Not Working.

4. Permission Restrictions

If you do not have proper access to edit or view updated fields, changes may appear incomplete.

If access issues occur, review Procore Permission Denied.

5. Attachment Upload Delay

If a response includes attachments, they may not display until processing completes.

If files are failing to upload, see Procore File Upload Failed.

6. Temporary System Load

On large projects, heavy activity can slow updates.

Check Procore’s system status page:

If services are degraded, RFI updates may appear delayed.

How to Fix Procore RFI Not Updating

Follow these steps in order.

Step 1: Refresh the Page

Reload the RFI screen or navigate away and return.

Step 2: Clear Browser Cache

Desktop:

  • Settings → Privacy → Clear browsing data
  • Restart browser

Step 3: Log Out and Log Back In

Logging out resets session data.

If login issues occur, review Procore Login Loop.

If your account locks after attempts, see Procore Account Locked.

Step 4: Verify RFI Status and Filters

Ensure filters are not hiding updated RFIs.
Check:

  • Open / Closed filters
  • Assigned filters
  • Project filters

Sometimes the RFI is updated but filtered out of view.

Step 5: Confirm Permissions

Ask your project admin to verify:

  • RFI tool access level
  • Edit permissions
  • Project assignment

Step 6: Try Another Device

If updates appear on one device but not another, the issue is local.

Step 7: Wait a Few Minutes

Large attachments or multiple edits may take time to process.

Why RFI Update Issues Happen on Large Projects

Large projects often involve:

  • many users editing simultaneously
  • multiple RFI revisions
  • heavy document uploads
  • high daily activity
  • field + office device syncing

The more users interacting with RFIs, the greater the chance of display or sync delays.

Establishing clear workflow and update protocols reduces confusion.

Preventing Future RFI Sync Problems

Best practices:

  • Use stable internet when submitting responses
  • Avoid closing browser immediately after editing
  • Confirm upload completion before exiting
  • Keep app updated
  • Standardize RFI response procedures
  • Refresh page before reporting missing updates

Consistent habits reduce most update issues.

Why Procore RFI Not Updating Can Be a Workflow Issue

In some cases, Procore RFI not updating is not caused by a technical failure but by workflow configuration. If an RFI is still in draft status, assigned to another user, or waiting for review approval, changes may not appear as finalized updates.

For example, if an RFI response is saved but not officially submitted, other users may not see the updated status. Similarly, if revisions are required before closing the RFI, the system may continue showing it as open.

It is also important to check whether the RFI is linked to drawings or submittals. If related items have not finished processing, the RFI may appear unchanged.

Before assuming a sync problem, confirm:

  • The RFI status is correct
  • Required fields are completed
  • Attachments finished uploading
  • The response was formally submitted

Verifying workflow steps can often resolve Procore RFI not updating without needing technical troubleshooting.

When to Contact Support or Admin

Escalate if:

  • RFI changes never appear after refresh
  • multiple users report missing updates
  • attachments process but do not display
  • status page shows no incident but delays persist

Provide:

  • project name
  • RFI number
  • screenshot
  • device/browser used
  • timestamp of update

This helps isolate whether the issue is sync, permission, or processing related.

Common Procore Issues Professionals Face

Many construction teams rely on Procore daily, and even small issues can cause delays. From login errors to syncing problems, knowing how to troubleshoot quickly can save hours of lost productivity.

Frequently Asked Questions

What does it mean when an RFI is not updating in Procore?

It means changes made to an RFI—such as status updates, responses, or edits—are not saving, syncing, or appearing correctly.

Why is my RFI not updating in Procore?

Common causes include:

  • poor or unstable internet connection
  • sync delays between devices and server
  • insufficient permissions
  • browser or app issues
  • conflicting edits from multiple users

How do I fix an RFI not updating?

Try the following:

  1. refresh the page or app
  2. check your internet connection
  3. confirm you have edit permissions
  4. log out and back in
  5. try a different browser or device
  6. re-enter and resubmit the update

Can permissions prevent RFI updates?

Yes. If you only have view or limited access, you may not be able to update or save changes to an RFI.

Why does the RFI show old information after updating?

This can be caused by:

  • caching or browser issues
  • sync delays
  • page not refreshing properly
  • updates not successfully saved

Can multiple users cause RFI update issues?

Yes. Simultaneous edits can create conflicts, causing updates to fail or not appear immediately.

Why are my RFI responses not saving?

Possible reasons include:

  • required fields not completed
  • session timeout
  • connection interruption during submission
  • system validation errors

Does working offline affect RFI updates?

Yes. Changes made offline may not sync properly until a stable connection is restored.

Will switching browsers fix the issue?

In many cases, yes. Browser-related issues are a common cause of update failures.

When should I contact Procore Support?

Contact support if:

  • updates consistently fail to save
  • multiple users are affected
  • RFIs are not syncing across devices
  • important project data is missing or inconsistent

If RFIs are not updating, these related issues may also help:

Again, for a complete breakdown of Procore system issues, see our full Procore Error Codes guide.

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